1/ Order Acceptance Policy:
- Order Receipt: Customers send requests via email, website, or e-commerce platforms. Orders must specify product details, quantity, delivery requirements, and payment terms.
- Pre-Order Processing: Customers can address inquiries via WhatsApp, Line ID, Messenger, etc.
- Order Confirmation: The company verifies feasibility and confirms with the customer via email with a contract, including price, delivery timeline, and payment terms.
- Transaction Methods: Prioritize international payments via bank transfer, L/C, DP, or T/T.
- Contract: Sign a commercial contract to ensure the rights and obligations of both parties.
- Order Processing: Upon receiving payment or payment assurance, proceed with production/delivery as agreed. During order processing before loading, the company provides photos and videos of the product being produced and packaged.
2/ Pre-Loading Inspection Policy:
- Quality Check: Inspect agricultural product samples (freshness, size, color, uniformity) per contract standards or export regulations.
- Quantity Check: Verify the quantity against the order, ensuring correct packaging specifications.
- Safety and Hygiene Check: Ensure products meet hygiene standards, with no pesticide residues exceeding limits, and comply with certifications (e.g., GlobalGAP, VietGAP).
- Packaging Check: Confirm packaging is suitable, secure, and correctly labeled with origin and expiry information.
- Inspection Report: Document inspection results, signed by relevant parties (supplier, customer, or third party if applicable).
- Error Handling: If issues are detected, pause loading, address, or replace with compliant products before delivery.
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